How to Get More Google Reviews for Your Med Spa

Getting Google reviews is one of the most impactful things you can do for your med spa's online presence. But most clinics get it wrong — they either don't ask, ask at the wrong time, or send generic emails that get ignored.

The 90-Minute Rule

The best time to ask for a review is 90 minutes after the appointment ends. The client has left, settled back into their day, but the experience is still fresh. Too early feels pushy. Too late and they've moved on.

The 5-Star Funnel

Not every review should go to Google. Here's the strategy:

1. Send an SMS 90 minutes post-appointment asking the client to rate their experience
2. 5-star ratings get routed directly to your Google Business Profile with a one-tap link
3. Below 5 stars stays internal — you see the feedback, but it doesn't become a public review

This protects your online reputation while still capturing valuable feedback from every client.

Why SMS Beats Email

Open rates for SMS are 98% vs 20% for email. When you send a text, it gets read. When you send an email asking for a review, it sits in a promotions folder.

Automate It

The best part? This entire flow can run on autopilot. Continuum sends the review request 90 minutes after every appointment — no front desk involvement required. Your team focuses on guests, not chasing reviews.